OUR CUSTOMER CARE POLICY

1. Our Commitment - At 'The Print Locker', we are dedicated to providing high-quality craft supplies and exceptional customer service. We aim to inspire creativity and ensure a delightful shopping experience for every customer.

2. Clear Communication - We prioritize clear, prompt, and courteous communication. Customers can reach us via the online contact form, email, or social media, and we endeavor to respond to all inquiries within 24 hours.

3. Respect and Courtesy - We treat every customer with respect and courtesy. Our team is trained to assist with a friendly and professional attitude, ensuring that every interaction is positive and helpful.

4. Product Knowledge - Our staff is knowledgeable about our product range and is always ready to provide expert advice and recommendations. Whether you need help selecting materials or have questions about a project, we are here to assist.

5. Problem Resolution - We are committed to resolving any issues that may arise swiftly and effectively. If a customer encounters a problem with our products or services, our team will work diligently to find a satisfactory solution.

6. Customer Feedback - We value customer feedback and use it as a tool for continuous improvement. Suggestions and comments are always welcome and are reviewed regularly to enhance our offerings and services.

7. Quality Assurance - We guarantee the quality of our craft supplies and stand behind our products. If a customer is not satisfied with a purchase, we offer hassle-free returns and exchanges within 30 days of purchase.

8. Accessibility and Inclusivity - We strive to make our services accessible to all customers, including those with special needs. Our store is designed to be inclusive, and we are always ready to provide additional assistance if required.

9. Privacy and Confidentiality - We respect our customers' privacy and ensure that all personal information is kept confidential and used solely for the purpose of providing excellent service.

10. Empowerment - Our employees are empowered to make decisions that enhance the customer experience. We trust our team to use their judgment and expertise to provide the best possible service.

Email: theprintlocker24@gmail.co.uk

Thank you for choosing 'The Print Locker'.

PAYMENT METHODS

Credit / Debit Cards